Frequently asked questions
FAQ
What is the quality of your diamonds?
What is the quality of your diamonds?
We only select stones we would proudly wear ourselves. Each diamond is natural, minimum VS clarity and G color, with brilliance far beyond what’s usually offered at this price point.
Where do your diamonds come from?
Where do your diamonds come from?
All our diamonds are sourced ethically from suppliers certified by the Responsible Jewelry Council and compliant with the Kimberley Process. No child labor, no conflict financing, only responsibly mined diamonds.
Why is the price so affordable for a real diamond?
Why is the price so affordable for a real diamond?
We purchase diamonds in bulk and eliminate unnecessary middlemen. By working directly with trusted suppliers and handling design in-house, we make Parisian luxury accessible without compromising quality.
How does the Lifetime Free Replacement work?
How does the Lifetime Free Replacement work?
If your bracelet is lost, stolen, or damaged, we’ll replace it once, completely free of charge. It’s our promise of lasting peace of mind.
What if I want to return my bracelet?
What if I want to return my bracelet?
We offer a 30-day return policy so you can try your bracelet at home. If it doesn’t suit you, simply follow our easy return process for a full or partial refund.
Does my bracelet come with a lifetime guarantee?
Does my bracelet come with a lifetime guarantee?
Yes. Every Diamants de Paris bracelet is covered by our Lifetime Shine Guarantee. If your bracelet is lost, stolen, or damaged, we’ll replace it once completely free of charge. This promise ensures your diamond bracelet remains a lasting treasure.
Where are your bracelets made?
Where are your bracelets made?
Every piece is designed and handcrafted in our French workshop, following the highest standards of Parisian jewelry-making. From casting to setting, polishing, and finishing, each bracelet reflects true French craftsmanship.
Are your metals eco-friendly?
Are your metals eco-friendly?
Yes. We use recycled precious metals from certified eco-refineries, ensuring ethical sourcing and minimal environmental impact. We also recycle all waste from our workshop.
When will I receive my order?
When will I receive my order?
Orders are typically delivered within 3–7 business days across the United States and Canada. Every package is shipped with a tracking number so you can follow it at any time.
How can I contact you?
How can I contact you?
Our customer service team is available throughout the week by email or chat. We aim to respond within 48 hours.
Still Have Questions? Let’s Talk
Our team of Parisian jewelry experts is here to guide you. Reach out anytime, your sparkle deserves clarity.